TERMS & CONDITIONS

MAISON MIEL

1. Orders & Payment

• All orders are confirmed once payment has been successfully completed.
• Online payment only.
• Dress prices do not include shipping fees.
• Shipping costs and the total order amount including shipping will be displayed before payment is completed.
• Customers are responsible for reviewing all order details before completing payment.

2. Shipping & Delivery

• Maison Miel offers shipping within Egypt and internationally.
• Shipping fees are paid by the customer.
• Estimated delivery time is 5 business days.
• For international orders, customs duties are the responsibility of the customer, while taxes are covered by Maison Miel.
• Customers are responsible for providing accurate shipping addresses and contact information.

3. Delivery & Inspection

Egyptian Orders:

• Customers may inspect the dress with the shipping company before accepting the order.
• Customers are advised to check the size, color, design, and overall condition of the dress before accepting delivery.
• Once the dress has been accepted and received, the order is considered FINAL SALE.

4. Return, Exchange & Refund Policy

• All Maison Miel dresses are FINAL SALE once the order has been accepted and received.
• Returns, exchanges, or refunds are not accepted after the dress has been accepted.
• The only exception is if the dress is incorrect or has a clear defect.
• International orders are considered FINAL SALE once shipped.

5. Wrong or Defective Items

If you receive an incorrect dress or a dress with a clear defect:

• You must contact Maison Miel within 24 hours of receiving the order.
• Clear photos or videos showing the issue must be provided.
• Once the case has been reviewed and confirmed, the dress will be replaced with the same item, subject to availability.
• If the same item is no longer available, the value of the dress will be refunded.

6. Order Cancellation

• Orders may be cancelled within one day of order confirmation.
• After this period, orders cannot be cancelled.
• Once an order has been shipped, cancellation is not available except in exceptional circumstances.

7. Order Changes

• Customers may request changes to the size, color, or design within one day of order confirmation, provided that the order has not yet been shipped.
• No changes can be made once the order has been shipped.

8. Size & Product Details

• A Size Guide is provided for each product to assist customers in selecting the appropriate size.
• Customers are responsible for selecting the correct size and reviewing all product details before purchasing.
• Please carefully review the dress description, fabric, color, size, and length before completing your order.
• Slight color variations may occur due to lighting or differences in screen settings and will not be considered a product defect.

9. Condition for Replacement

In cases where a replacement is approved due to an incorrect or defective item:

• The dress must be unworn.
• It must not have been washed.
• It must not have been altered or modified.
• All original tags and packaging must remain attached and intact.

10. Promotions & Discounts

• Promotions and discounts cannot be combined.
• Items purchased as part of a sale or discount are FINAL SALE and cannot be returned or exchanged.

11. Product Availability

If an order is confirmed and the item is later found to be unavailable due to a stock error, the customer may choose between:

• A refund of the order value.
• Selecting another item of the same value.

12. Product Information & Pricing

• Product images and descriptions are presented as accurately as possible.
• Slight color variations may occur due to lighting or screen settings.
• Maison Miel reserves the right to modify prices, products, or promotions at any time.

13. Customer Information & Privacy

Maison Miel is committed to protecting customer information and using it only for purposes related to:

• Processing orders.
• Communicating with customers.
• Preparing and delivering orders.

14. Customer Responsibility

Customers are responsible for ensuring that the following information is accurate before completing payment:

• Name.
• Phone number.
• Shipping address.
• Size.
• Product color and design.
• All other order details.

15. Customer Support

For any questions regarding orders, sizing, shipping, or products, please contact Maison Miel through our official communication channels only.

We aim to respond to all customer inquiries within 24 business hours.

By placing an order with Maison Miel, you confirm that you have read and understood these Terms & Conditions and agree to the policies stated above.